Diagnostic Assessment

Travel Leaders unique diagnostic assessment process is integral to providing our clients with a travel program that is perfectly customized to fit their needs.

By engaging key stakeholders and focusing on the following program elements, we are able to identify areas of opportunity which impact customer satisfaction, program performance and value.

• Customer Satisfaction:  Incorporates key stakeholder expectations and requirements
• Quality Processes:  Focuses internal procedures and processes on what matters most
• Program Leadership:  Channels the travel team's involvement and work efforts toward common goals and enhancement

Our diagnostic assessment process identifies developed and underdeveloped areas in program performance, or strategy, and recommends improvement plans. Once implemented, these plans result in a well-constructed, aligned and future-focused travel management program designed to provide your company with greater traveler satisfaction and savings.